Refund policy
Damages & Issues
Please check your order upon delivery. If there’s any issue (damaged/wrong item), contact us immediately with an unboxing video so we can make it right.
We offer a 5-day return/refund window, which means you can request a return/refund for damage within 5 days of receiving your order.
Eligibility
To be eligible for a damage refund:
- Item must be unused, unworn, and in original packaging.
- Proof of purchase is required
- Unboxing video is a must for damage claims
Exchanges
We currently do not offer exchanges or returns on change of mind.
NOTE: Please make sure your shipping/delivery address details are correct.
Once your order is on its way, we can’t be responsible for parcels going on an unexpected adventure to the wrong address! 😄
To start a return/claim damage refund
You can WhatsApp us on +61422929923 or message us on Instagram @rufflezz_ or email us at rufflezzbyaks@gmail.com.
Refund Timeline
Once we receive your request and inspect your proof, we’ll notify you.
If approved, refunds are processed to your original payment method within 5 business days (bank processing time may vary).
If your refund is delayed beyond 10 business days, reach out to us - we’ve got you 😊
With Love,
Rufflezz 💞